Recover your account

ByteBarn Cloud has no passwords: you sign in with a code sent to your email. If you’ve lost access to that email, you can move your business to a new one, from a till that’s still linked to ByteBarn Cloud.

Before you start

• You need a till that’s linked to ByteBarn Cloud, and a till user who can manage settings.
• You need access to the new email.
• The change takes effect 72 hours after you confirm it. When it does, the old email no longer owns the business.

Move the business to a new email

1. On a linked till, go to Settings → Cloud Sync.
2. Under Lost access to your sign-in email?, enter the new owner email and select Send code to new email.
3. Enter the 6-digit code from that email and select Confirm new owner email.

A red warning at the top of Cloud Sync, and Owner change pending in the title bar, show the change until it takes effect.

Why it waits 72 hours

As soon as you confirm, the current owner email is sent a warning with a link to cancel the change. If someone else has your till and tries this, the real owner has three days to stop it.

Stop a change

Any of these cancels it:

• Stop this change on any linked till’s Cloud Sync screen.
• The Cancel this change link in the warning email.
• Revoking the till that asked for the change.

If you’ve lost the email and every linked till

You can’t do this yourself yet. Contact ByteBarn support.